Welcome to ConnectedLE ABN 20 659 470 309 Website (the “Site”) and Services available at www.connectedle.com. We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by ConnectedLE (collectively, “Services”) (“Authorised Customers”).
“Personally Identifiable Information”
Refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
Your privacy is important to us. Connectors/Users/Visitors and Authorised Customers who participate in ConnectedLE courses (LMS platform) can view the privacy and terms of use policies before consenting at the beginning of the course/s. This consent is voluntary, informed, current and specific, and the individual has the option to not continue and opt out. The types of personal information that we collect and hold about people and organisations depends on the nature of the engagement with us.
We may collect basic Connector/User profile information from all of our Visitors to the website.
We collect the following additional information from our Authorised Customers/ Connectors: the names, addresses, phone numbers, email addresses, postcode, date of birth, reflective questions, wellbeing assessment and feedback surveys (additional item/s depending on engagement) of Authorised Customers, the nature and size of the business, service or educational details.
If you want to share a story that includes another person’s lived experience in which that person will be identifiable, you must seek written permission from the individual or next of kin first and let them know about our Privacy Policy. If you share a story without obtaining the written consent of the individual or next of kin, upon becoming aware of the lack of consent, ConnectedLE will remove the video content, social media post and destroy any other records of the relevant information. Some people may not want their experience made public. It is important to consider the impact and respect the wishes of others affected by the same story as you.
What organisations are collecting the information?
If the course is purchased by an individual directly through the website, third-party service vendor (Stripe payment purchasing company) provide financial processing services for our Visitors/Connectors/Users and Authorised Customers. We do not control how third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorised Customers.
How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to customise the website ‘Site’, and make appropriate service offerings. We may email Visitors and Authorised Customers about research or purchase opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors/Connectors/Users and Authorised Customers in response to specific inquiries, or to provide requested information.
We may collect and use your personal information if you:
- deal with us over the phone, via email, via social media or in person;
- call to enquire about a service;
- register to participate in eLearning course or training module;
- subscribe via e-newsletter (mail chimp), blogs, social media or direct contact
- register to participate in workshops as a participant;
- participate in public or closed surveys, questionnaires or events;
- register for face-to-face or digital events (such as webinars) or;
- apply for a position with us either as an employee, volunteer or contractor.
We may also collect personal information for several other purposes. Some of those purposes include to:
- developing, administering, supporting and assessing ConnectedLE training programs, modules and courses;
- developing new ConnectedLE resources and training material;
- provide you with the information or resources you have requested from us;
- provide you with support and refer you to other support services (including emergency services and crisis lines) when you call;
- involve you in training courses, workshops, campaigns, case studies, research, testimonials, activities or other initiatives undertaken by ConnectedLE and organisations associated with ConnectedLE;
- promoting ConnectedLE courses and materials;
- receive and process your payment or billing information (through Stripe payment processing) for supply of our services;
- register you to assist us as a volunteer or ambassador;
- send you emails about our training courses, workshops, campaigns or activities (if you have consented to this);
- invite you to participate in surveys and provide feedback to us;
- aggregating and analysing data to discover application of new data insights for organisations, wellbeing programs, education and policy development process
Wherever possible, we will try to collect personal information from you directly, rather than from another person or source, unless it is unreasonable or impractical to do so.
Research studies may require ethics approval from an Australian Human Research Ethics Committee, and this may impose additional obligations in relation to the collection of personal information.
Connectedle may also use wellbeing assessment and surveys to aggregate data for analysis to discover application of new data insights for wellbeing programs, education and policy development process. An anonymisation process removes all Connector (our learners) information that is identifiable or partially identifiable from the de-identified data (e.g. name, address, postcode, date of birth).
Can Connectors (our learners) be identified by the data?
Connectors (our learners) cannot be identified as strict procedure is applied to protect the data. A de-identification process is applied where each Connector (our learners) is assigned a Globally Unique Identifier; ensuring Connectors (our learners) cannot be tracked across multiple extractions. Connector/User confidentiality is always strictly adhered to and respected in accordance with state and federal privacy laws.
Internal access controls to de-identified data is restricted to individuals with a defined delegated responsibility.
Connectors (our learners) also have the option of dealing anonymously or by pseudonym (term or descriptor that is different to an individual’s actual name) when registering for courses. This is personal option where an individual does not want personal information or identifiers known.
Who owns the data?
ConnectedLE is the custodian of the data and carries out its obligations in accordance with legislation under the under the Privacy Act 1988 (Cth) (Privacy Act).
With whom may the information be shared?
ConnectedLE data in the LMS platform is de-identified and aggregated at organisation/cohort level for secondary use in visualisation and reporting purposes (outcomes of student performance of impact and effectiveness of training). No personal information is disclosed as part of this process and strict controls are in place in accordance with APPs. Only de-identified and aggregated data is shared for visualisation, reporting and quality improvement purposes.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by ConnectedLE is securely stored and is not accessible to third parties or employees of ConnectedLE except for use as indicated above.
What choices are available to Visitors regarding collection, use and distribution of the information?
Visitors and Authorised Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed.
Are Cookies Used on the Site?
Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorised Customers. For example, if an Authorised Customer is logged on and the site is unused for more than 10 minutes, we will automatically log the Authorised Customer off.
How does ConnectedLE use login information?
ConnectedLE uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyse trends, administer the Site, track a user’s movement and use, and gather broad demographic information.
What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorised Customers on the Site?
ConnectedLE has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorised Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law, requires us to disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorised Customers.
How does the Site keep Personally Identifiable Information secure?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorised Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorised Customers for any such occurrences.
How can Visitors correct any inaccuracies in Personally Identifiable Information?
Visitors and Authorised Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at info@connectedle.com
You can also help to protect the privacy of your personal information by keeping passwords secret and by ensuring that you log out of the website and eLearning Course when you have finished using it. In addition, if you become aware of any security breach, please let us know as soon as possible.
Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
We provide Visitors and Authorised Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting info@connectedle.com. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.
What happens if the Privacy Policy Changes?
We will let our Visitors and Authorised Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorised Customer has previously requested not be disclosed, we will contact such Visitor or Authorised Customer to allow such Visitor or Authorised Customer to prevent such disclosure.
Links:
ConnectedLE contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
